| rev:text
| - We came here after I got off work today. We went through the drive thru and when we got to the window, we told the employee that we could only pay X amount on one card and the rest on another card. The employee said she would have to ask her co-worker for help and they started conversing in Spanish (RUDE!). When the original employee came back to the window, she said "we can only take one card". Then the other employee said something else to the first and then they tell us "oh wait, yeah, we can ring it up the way you want." My wife and I then reiterated that we could only pay so much on the one card and to have the rest paid on the other card. The employees said they could do that, but it would be better if we had more money on the first card (Strike 2). We asked them if they had a military discount since I'm a USAF veteran, hoping that might reduce the cost, they said they do have a discount to which I provided my veteran ID. A minute later the other employee says "No, we have no more discount" then charged the FULL AMOUNT to the card that we told them we could only do a set amount on (Strike 3). When we asked them why they charged the full amount on the card, they both stated "We told you we can only charge one card", and when we reminded them that they told us they could run our payment the way we asked, the first employee walked away while the second employee started talking over us and said we were in the wrong. When we tried to have them do a refund, the employee got a sour look on her face, then looked everywhere but at us, like she was hoping we would just leave (In Baseball, this is where they'd be called OUT, but this isn't baseball). The second employee then demanded our card and the receipt back so she could do the refund.
At this point I was so mad, I went inside and asked the employee at the counter for their General Manager's name and contact information. The employee who was giving us crap at the window came over and said "I'm in charge, you need to talk to me, the lady has the refunded receipt." I then repeated my request for the GM's contact information and was told "Call the 1-800 number on the receipt, that is our GM's direct #." When I asked for the so-called manager's name, she said "You can't have my name, I'm not going to give it to you, we told you that we can't charge two cards, get out or we will call the police." I thought I was going to have a heart attack on the spot over the stupidity of not only the incident but of the staff who are supposed to be providing customer service and instead failing at de-escalating the situation.
As I type this, I am still livid about the incident and have both called the 1-800 #; which was just a survey line and I could not get through to a real person to voice my concern, and sent an email to their customer service team with my contact information, requesting a call back. This whole experience left me with a bad taste in my mouth (pun intended), funds on hold for the weekend and then some, and this bad review of a fast food chain I used to enjoy.
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