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  • If I could give Alanza zero stars... I WOULD! It'd be a mistake to move here. The unit we live in looks nothing like the unit we viewed when taking the tour. It looks very old and outdated and we were told we were getting an upgraded apartment. They claim these are luxury but there is nothing luxury about it. The unit looked like a tornado had hit upon moving in and I was supposed to get a call from the front office, to try to work it out...but never did. They don't follow work orders and take days some times even weeks to complete them, even if it is an urgent matter. Their online portal for paying rent never works and then they charge you $60.00 for paying rent one day late when you couldn't even get access to the office to place it in the mailbox before the office opens and then send you a 5 day notice by mail and leave one on your door several days after you have already paid the balance that was 1 day late, again because of them. The staff is also VERY RUDE, especially the woman who with the bob haircut who sits at the front desk and the poor guy tries his best but is just lost and very unhelpful most of the time. I would advise anyone to avoid this disaster at all cost! I wanted to move - out 2 seconds after I turned they key to unlock the door the first time and things just kept getting worse from there.
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