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  • ========================= From Patient to a Customer ========================= Go at this place at your own risk. Lot of people warned us, but few of our friends also recommended this pediatric. So we went and did an intro meeting with the Dr. She was very understanding, confident, made big promises of same day appointments for sick child, seemed to care .. Everything that you would like to see in your childs Dr. So we registered. First year was great because our child did not get sick and all Dr. had to do was regular visits. Easy. In 2nd year our baby started falling sick and thats when we saw the true side of this practice. We would call the nurseline for 4-5 days to make sure we do everything that we can before going to the Dr (based on the recommendation of their nurses). Then we would ask the Dr. to give us an appt as our child was very sick with 104 fever for a couple of days and vomiting for 3 days. We would not get any appointments for 4 days !!! On every instance they kept telling us to go to urgent care. The nurses were totally rude. This happened 3 times on different occasions and we ended up going to urgent care at 1 @ night and to the emergency room next day. Apparently a lot of our other friends also started having the same experiences. We are very understanding parents, but what Dr. Sudha and her staff did to us and a few of our other friends was pretty bad. Their working model is grab first time parents and eat their first year money after that it is a don't care. Pretty much how rental companies operate. This is how the innocent patients become "customers" like in any other business @ Gateway pediatrics. There are many other good pediatricians available who really care and give you same day sick child appointments. Save yourself and your child some pain.
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