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| - TERRIBLE!! TERRIBLE!! TERRIBLE!! I had my wedding here 9/16/13 and I have very few good things to say about this place. My husband and I really made a mistake by choosing this place.
Contract: Before we signed the contract I told Mara (coordinator) about what I wanted she says, "no problem, we can do whatever you want". Then after we signed the contract complete 360. We fought every step of the way. We were told it's an extra $300 charge if you choose to have the pillars over the dance floor. Then when we decided we didn't want the pillars the (Florist/ decorator) Grace completely went off on us. "Are you kidding me! I'm not taking them down! They don't ever come down!" I mentioned to her that we were told it was optional and she said she doesn't care and wasn't taking them down and if Mara said you can take them down she can do it herself, because I'm not doing it. I was told there would be a staff handing the decorations, there was no one there helping us. Monica (coordinator) let us in to start decorations, but did not lift a finger to help us. My Aunt asked her to come down stairs to help, so she comes down and proceeds to argue with my aunt about whats in the contract. My family, husband and I decorated the venue. I brought waters for my guest, I was told I would be supplied with a bucket to put them in. It was a white trash can with a trash bag in it. I was told when the bridal party arrives they would be greeted with a glass of wine. And the groom's party would be greeted with a beer and would have a grooms lounge. There was no drinks for either party and the grooms lounge was a mess. It looked more like a storage room, there were chairs stacked up all over the room that my family had to move them all out just to get into the room. There was one couch and a very warped ping pong table. We had to find someone to get the beer and wine we were promised, then we told we couldn't have it even though its in our contract.
Cake: My husband and I scheduled an appointment 4 times with Jose (baker) and it all had to be on his time whenever he told me he was available. That was fine, bu every single time I scheduled with him for the times he asked, he had a different excuse everytime as to why he wasn't there. We called him each time we arrived at the bakery and asked where he was and if he was still coming. We never met with him we scheduled times to meet he never showed up to any of them. Finally I told him I would give our order to Mara and he could get it from her.
Bottom line I feel that after we signed the contract the good service went down the drain. I think this place should care more about their customers. Brides shouldn't have to decoration on the morning of their wedding and stress about the details not being right. You pay them to worry about that for you. Our cake, service, DJ, Food, decorations everything at this place was an isssue. EXPECT the photography. He was amazing. He was late, but amazing.
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