Poor Management!
I had the first appointment of the day this past Sunday. The employees could not unlock the front or back door with the key dropped off earlier by the manager. They
alerted him, he arrived 30 minutes later to try ' their' key. Of course, same result, it did not work. 30 minutes later (now an hour past my appt. time) someone else arrived and her different key worked. No apology from the manager, in fact not one word
did he utter in my direction. The rest of the staff went out of their way to please me and make me feel welcome, and tried very hard to get me out the door looking good quickly as I was heading up the mountain to Strawberry for a wedding.
My service was complementary, and I appreciate that, but the owner should know that
they lost potential clients during that hour and messed up the entire day for the employees who now would be seriously behind on each incoming client.