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  • I called an scheduled an appointment to have my brakes changed. I arrived at the scheduled appointment time and was told it would take them 45 minutes to do just the brake assessment. Ok fine. I had breakfast plans anyways. I left my car there and was told they would call me with the estimate, so I went to breakfast. With no phone call, I came back an hour and a half later to find out they still had not finished the estimate yet until about a few minutes after I arrived. I was told they would honor the Groupon prices, which they did. With the add on costs of the hardware (honestly, still don't know what that is) and resurfacing of my rotators, it came out to double the price I was expecting. This ended up not being cheaper than anywhere else that was having a special, so I drove all the way out here from downtown phoenix for no reason. From dropping my car off to leaving, it took a total of 2.5 hours. I noticed that my emergency brake is now able to be pulled really high up and I don't like that at all. I like were it was before. It really bothers me a lot. I don't understand why my emergency brake was messed with in the first place and why it wasn't put back the way it was found. I will have to get the tweaked next week when I take my car in to get tires and an alignment at the dealership.
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