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| - This place has HORRIBLE CUSTOMER SERVICE!!! Especially the hostess/cashier in the front, the lady has serious attitude problem: if your staff cannot deal with human being in the front, please schedule that person to work BOH, so she/he can provide the best use of his/her labor. We had problem with this lady on 2 different occasions already. Once was on Christmas eve /day, I called ahead of time to see if they were open, and was told they are open till 9PM. So I went there around 5ish, and was told by the lady that they STOP seating already, I understand that you were busy, but the tone and attitude she had was really bad, and rude.
Second time was last night, we got there early, again 5ish, SAME person: "sorry we stop seating for today unless you have a reservation", I replied "I thought you guys dont' take reservations?!", she answered "yes, we don't, but it's our 3rd anniversary, so we open for reservations.", I asked her how would the customer know if they can or cannot book reservation, she replied with a VERY rude and unprofessional tone, "well, if you have been to our restaurant for the last few weeks, we have been talking about it.".
REALLY?? so you are telling me that if I don't go every week, Im NOT welcome here?!? I work in service industry, I know how important it is to be nice to your customer, even the assholes, I always answer with a smile on the face when Im in front of customers, I also co-own a restaurant, and I know damn right it's NOT the right way to treat the customers. She better be the owner there, otherwise the owner should really consider to get rid of her, she obviously can not be working as the front of the house. There are plenty of sushi houses in town, food there is not bad, but for the last few times I went there, the service had been lacking and some of the service staffs have the attitude of "oh-our-place-is-so-good-and-you-are-SOOOO-lucky-to-eat-here, now-what-the-heck-do-you-want-me-to-bring-you?"
I will not be the one that's paying money to take shit from service staffs. NEVER GO THERE AGAIN and I will make sure to tell anyone I know.
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