Food - For a lunchtime mall sandwich place this is really was a delicious surprise. I got the roast beef sandwich with a horseradish mayo and some pieces of arugula on a thick fluffy square almost crusty but still easy-to-eat roll with a couple pieces of very mild onion on the outside. I would have liked some mustard. The side salad and all ingredients were really fresh tasting. The only thing I would change is to add a bit of spice - I could barely taste the horseradish and in fact the sandwich had a bit of a sweet taste as did the champagne vinaigrette for the salad. For the usual tastes though these were probably perfect. I had water which was definitely filtered. I'll definitely try more .. the soup of the day a vegetable of some sort, the tomato soup, pizza, the other sandwiches all looked good to me as did the cookies and macaroons at the counter. The children's choices looked good with options like buttered noodles and included a drink.
Service - Oddly you order at the counter then go to a booth. Then a server brings your food and drink. My water was refilled twice and mints were brought with a copy of the bill and a dessert menu. I did forget to tip (as I always put it on my charge) though I will remember next time. There was a short line waiting to order when I left.
Atmosphere - Reminds me of going to the mall Pappans with my grandma when I was little. Tall quiet booths that feel private. A large semi-shaded window to let in natural light. Very ladies-who-lunch (and shop).
Price - for what you get the prices were great - about $10 for the sandwich with side salad. I took half of my sandwich home. I recently got a big salad and cup of soup (Walnut Grove) for $9 plus tip but would take this over that experience any day. Good value.