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  • Joe Defalco -Service Advisor (Mazda) We purchased a Mazda from another state and had it delivered on a transport. Immediately upon delivery, we stored it for two months (until daughter received her permit). Once we took it out of storage and gifted it to our daughter we started to notice things which needed to be fixed and other things that needed to be replaced completely. After we stopped by and talked to Joe (in service) we quickly felt the issues we were concerned with would be taken care of. Boy were they! He made notes of our concerns, and what he himself could see. Joe personally called the dealership the car was transported from and set EVERYTHING up with them (for the approval to repair/fix) at no cost to us. With a purchase from another state we thought it was going to be tough to address these issues. We believe Joe went above and beyond for us. We are extremely impressed with his professionalism and his constant follow up throughout the day; while he was having the repairs addressed in the shop. We dropped it off at 7:00am and picked it up at 5:30 pm. To top it off, he had the car washed prior to our arrival. We are grateful for the ease of this service. I don't know if different management took over or A new buyout was done with this dealership, but when I saw the ratings I was shocked because our experience was wonderful. We will definitely go back for any and all services needed on our Mazda.
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