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| - Parking - small lot but we found a spot quickly at 6:30pm. Cool looking establishment, tin ceilings & dropped lighting. Lots of outdoor seating. The waitresses wear corsets, men vested. Tables are close together & it's LOUD. The acoustics make it hard to hear. Music playing in the background, I did enjoy the Metallica selection of "One".
45 minute wait for table seating but we did arrive at height of dinner time. We went to the bar area. We ordered drinks & appetizers from the friendly bartender. He made a special drink for a gal with us who wanted something sweet, he called it a "Crowd Pleaser" she was happy. Tons of beer selections. We ordered Irish Nachos, Spinach & Artichoke Dip & Sweet Thai Chicken Wings. We were waiting to order dinner after we got our table.
Bad omen was the 4 ladies next to us getting to the bottom of their Irish Nachos to find a black hair. They alerted their server (bartender) who apologized but no manager came by. They told us it was their first time too, sacrificial virgins I assume.
Irish Nachos were just dripping in cheese sauce, sopping - gross. The wings were good, sweet. The spinach and artichoke dip was laughable. A spoonful of dip placed in the middle of a tray of Nachos. We all thought it was a mistake, we asked for more spinach artichoke dip because we had 3000 nachos to go. They brought out a new platter again with just a scoop of dip. We sent it back.
By the time our table was ready we didn't feel that we wanted to eat dinner. The menu wasn't all that enticing.
This is where I come to find out why the restaurant is so aptly named Jekyll & Hyde's. So we ask the bartender (Dr. Jekyll) if we can move ourselves to a booth to enjoy the desserts & He moved us over to an empty booth. Mr. Hyde comes over and says who sat you here!? I replied Dr. Jekyll did and if it's too much trouble we can cash out the bar tab and put our desserts on a new tab with you. Mr. Hyde curtly said that wasn't necessary, never came back to ask us if we wanted more drinks or anything else to order. He next appeared with the warm bread pudding which had a side of vanilla ice cream. He put down four plates and walked away. I thought he was going to get the other desserts. So almost ten minutes goes by and the gals have shared the the bread pudding, saying it was yummy and still the other 3 desserts have yet to appear. It's 9:30pm, I'm tired and I want to eat and go home. I ask Mr. Hyde where the other desserts are and he mumbles they're coming, very rudely. He mumbled as he walked away so I loudly said, excuse me what did you say? He turned and said spoke to me like a twat "I said they're being made and when they're ready I will bring them to you". What??? I replied cancel our order, the girls protested, they wanted their desserts. He ran away quick, I wasn't sure if he was cancelling the desserts or bringing them. Another 10 minutes passed and now I'm just done. I go to the bar, ask Dr. Jekyll for our check and explain to him that we didn't get our other desserts. He was immediately apologetic and said omg wow you ordered those desserts ages ago, I will check on that and make it right. I said no thank you, we were ready to go. He came back to our table just as we saw the desserts coming to the pass. We asked for our checks, paid the tab and gladly gave him 25% gratuity. Leaving the restaurant the hostesses and our Mr. Hyde who was with the hostesses at the pass gave us the side eye and didn't even say goodnight.
Now tell me why me and my lady friends who are choose to patronize a restaurant should be made to feel like jerks when we leave? Why should any server be anything but humble and gracious. We can spend our money anywhere and we will! I don't take kindly to watching three other people share a dessert while all four of us wait for the rest of the food arrives. Don't be rude about it.
I took a look at the Facebook reviews and I have to say that I am really put off by the passive aggressive snarky replys to customer reviews. Ask a manager!? Was there one, I'm not so sure about that. I will have to consult with Gabriel Utterson.
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