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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2012-09-15 00:00:00 (xsd:dateTime)
itemReviewed	Capital Mobile Tint
http://www.openvoc.eu/poi#funnyReviews	1 (xsd:int)
rev:rating	3 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	13 (xsd:int)
rev:text	Update The owner of Capital tint contacted me very quickly after I posted my review. He wanted to know exactly what happened. He aplogized and offered to have my car get a mini detail and deodorized profesionally. I honestly did not take the offer because the smell in my car is very very faint now and I have a feeling it will be gone in a couple of days now that I can roll down my windows. He also told me he has gotten the compliant of a bad smell before, though rare. Healso told me talked to his employee, Stephen about the situation. If his employee would have handled the situation just as professional as John had, I really don't think we would have run into any problems. I will admit that the tint job itself is A-OK. If you decide to give them a chance and you have any issues I would strongly suggest talking to John about it. He seems to really cares about his customers. Original review was given one star Pros: Good tint job Stephen did explian very well the differnt types of tint and the pros and cons of each one. Cons: Customer service is horrible My 2012 vehicle smelled like really bad body order and mildewy rags after. If you are a woman be careful. Long Version: I bought a groupon for tint on 5 windows on an SUV for $89. The up sale started right away. If I wanted to get the two extra windows on my SUV it was going to be an extra $35. Then Stephen told me about all the different films. I ended up paying a total of $152 on top of the $89 which upgraded my film, two extra windows, and the glare strip for the windshield. I wasn't happy about that but I was tired of paying these little shops that do a crappy job. So I figured you get what you pay for. Now while I was trying to decide if I wanted to upgrade or not I was listening to Stephen's interactions with other customers. That should have given me an indication on what kind of business this was. I understand that its a shop full of men and it has a certain type of environment. But I don't think I should have been subjected to profanity as a customer. The tint job itself on my 2012 CRV looked decent from the outside. I noticed a bad mildew smell by the windows on the outside of the car right away. When I opened it up it smelled like bad body odor and wet mildew rag smell. I didn't say anything right away because I figured it was a water smell. Which I should have said something right away and I admit that was a BIG BIG mistake on my part! I called the next day because I febreezed the crap out of my car and it still smells like crap! I talked to Stephen and he said it was normal because they use water to tint windows and that because I can't roll down the windows that the smell won't go away. My Husband got on the phone with him to tell him that we have had other cars tinted and they have never smelled like that. My Husband told him that our new car no longer smells like new car and that he knew that Capital Tint would not do anything about it, but he wanted to make sure they were aware of the problem. Stephen told my husband that he does high end cars all the time and has never had a complaint like that. My husband again said that he just wanted him to be aware. Stephen started to yell at him saying "What do you want me to do, buy you a new car?" My Husband said to him, " I never said you had to buy me a new car" Stephen just kept yelling at my husband. My Husband said to him, "I don't have to listen to you yell at me." and hung up on him. Needless to say we will not recommend this business to anyone and will never ever go back due to terrible customer service and bait and switch practices.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Mariesol

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