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  • I'm so disappointed to write this review as I had previously had ok service from the team at this location. Unfortunately they have lost two clients because due to the interactions that took place on the weekend. I had booked two appointments for myself and boyfriend and as we were en route to the salon, there was an accident on Glenmore. I had called to advise them that we were going to be at least 10-15 minutes late as we were trying to get around the accident. Not once was I told of their late policy during any of my interactions with their staff - not even as I called to be late. As we approached the parking lot, my boyfriend received a call stating that they had to reschedule his appointment because we were 20+ minutes late. We were literally walking into the mall when they called and he had advised them that we were less than a minute away. When we approached the desk, they had stated that they would need to reschedule his appointment for an hour and a half later and that their late policy was anything after 20 minutes. When I had advised them that I had called, they looked confused and asked if I had called the right location. They also stated that they have a call centre that may not have passed on the message. I was very confused because it wasn't very long ago that I had called. When I asked about my appointment, they looked even more confused and asked if I had washed my hair. I said yes and they said they would contact the stylist. I was not going to receive nor pay for a service that wasn' t going to be the full thing! As they spoke to the stylist, I advised them that we would just reschedule another time as we both wanted to get our appointments done at the same time. Not once did anyone attempt to try and rebook while we were right there. No apologies were made nor were even interested in our service. While in the car, my boyfriend's phone rang and it was the salon. He didn't pick up and a voicemail was left that stated that he was late for his appointment and he would have to reschedule his appointment. So much for COMMUNICATION within this company. We will not be back and I'm disappointed with the lack of customer service that this company has displayed. You've lost two clients and hopefully more.
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