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  • Very disappointed at the service. If you have to wait 30 minutes for a drink the first time around then give it a 2nd chance and wait 37 minutes there's a serious problem especially when it really wasn't busy both times Food marginal at best. What killed me was we were sitting next to the owner of the tiny shopping mall where Bican was and their drinks were at the table within a few minutes. Then hearing me complain the owner of the mall came up to me saying that I should give this place a chance, I almost lost it at that point. Finally the owner came to our table and apologized. Unless this place does a 360 and fast the little mall owner will have another vacancy on his hands. I'm a local and value not only good food but great service... This place lacked both. I rarely give bad reviews but until they learn that getting drinks to the table within minutes is a priority and also the relevance of good quality food it's just a matter of time before this place gets into real trouble. I'd love to see these guys make it but they have to be better prepared with a reserve wait staff and a much faster bartender. Also spend $100 a night and get an expediter(spotter)to relieve any issues. Little did they know that I am a 3rd gestation in the food and hospitality business in New York and Chicago. The place certainly has the potential of being great as the upstairs seating area has wonderful views. A bit of tweaking and you guys are on the way.
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