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| - UPDATE: Received an e-mail from Steve Kenyon last night and a call from Chris Hays this morning. Both apologized and conceded that they made substantial pricing error. To be 100% fair, I want to point out that the $300 repair I had done would be equivalent to what Hays would consider a "Rescue" motor that they feel would be inadequate, but I want to make sure we are apples to apples with what I had done, and they would have been $700ish for the rescue motor, which is in line with what others quoted for an OEM Motor replacement. They also revised their estimate for the OEM motor install (That they feel is necessary and I don't disagree) to $950ish (Still substantially higher than others).
I do appreciate their followup very much and their handling of this has been very professional polite, and they offered to refund my service charge which I appreciate but wasn't expecting, so I'm updating my review from a 1 Star to a 2 Stars
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SHAME ON YOU!!!! The AC died at our business today and what do I do.... I go you Yelp Call the highest rated company and scheduled a service call. Guy shows up early PERFECT Relief soon!
After 30min or so the tech come in and tells me "The fan is dead and your unit will need an OEM fan because the "Rescue" fans we keep in our vans wont work with your unit. On top of that, the compressor overheated and we wont know if it will reset until it cools, so it could need more than just a fan."
I say okay, what are we looking at? He said "Our "Rescue" fans run $700-$750 but since yours needs an OEM fan your probably over $1,000" shocked I ask for a quote so we can talk to our building owner and make a decision. He says sure, no problem. He goes to his van and come back a few minutes later and e-mails me an invoice for the $79 service call and a $1,250 Estimate to JUST swap the fan... If the compressor was bad then that would be a whole other thing. We happily paid him for the $79 service call and told him we will let him know what we want to do about the fan once we speak to the building owner.
After the Hays tech leaves, I call the building owner and she referred me to the guy that has worked on the unit in the past. I call him and let him know what Hays said and he choked at the $1250 and said I'll be out in a little bit, but I suspect I can replace it for you for $400-$500 Tops. He said if you can go up and get me the the fan motor HP Rating, RPM and Shaft size I can grab the correct motor on my way and get you up and running. He did agree that we are still hoping that the compressor survived but that's just the chance we have to take.
I'm a fabricator and a mechanic and a general smart guy so I climb up and get all the info off the motor including the Model and part number. I call the guy that the building owner referred me to give him the info and after getting off the phone I decide out of curiosity to google the Model & Part number...... and holy crap!
Here is a link: https://www.google.com/search?q=Fasco+D7907+&ie=utf-8&oe=utf-8
I can buy it all day long for under $88. I own an auto parts business and by no means am I expecting to pay internet price to have some one come and replace a fan, but lets be real here.... I would expect to pay $250'ish for the fan motor and $250 TOPS for 30min in labor it will take to swap that fan. This sort of predatory business practice is shameful. I have a call into them about this and before she told me she would have a manager call me she said "We guarantee our work" WOW that must be some guarantee.
Motor Make & Model: Fasco D7907
Here is the exact quote that was written on top of my invoice
"No cool diagnosis.Found the outdoor fan motor burnt out and the compressor tripped out on thermal overload.Tempstar
Heat pump/Ac unit,have to get O.E.M. Motor 5/8 shaft and fan blade.Quote for the total repair $1250. The unit is 18 years
old.Unit mod. # yj060gb1 ser# l980474847.The tenant is the one who called in the service call.He is going to try to get the
landlord to authorize the repair.Recommend getting a new system estimate because of age.No guarantee that the
compressor will reset."
Other company came and replaced it for $300 Works great!
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