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| - Recently purchased used 2013 Mercedes C250 Sport for re-sale. Car ran great. No lag, power, steady an overall really good running car. Had a buyer interested in purchasing this car. Came all the way from Kansas yesterday to pick it up. Buyer went home without it. Once he test drove this car the way it ran after Fletcher-Jones got done with it, he couldn't get back to Kansas quick enough.
Last Thursday check engine light came on. Made mistake of taking it to Fletcher-Jones to fix. They ran their diagnostics (So they tell me. I did not personally see them do anything). Ultimately contacted me saying that the vehicle needed an oil change and a high-pressure fuel pump, cost would be $1,300. Upon hearing price, I became alarmed but needing the vehicle repaired I reluctantly agreed. When I went to pick up the car, bill was over $1,700! Paid the bill, went to the car. Quickly discovered something tragic. Car I picked up was not the same car I dropped off. Previously had a 1 second minor lag before the turbo kicked in. Now have a full four count before the turbo kicks in and when it does, it lags, gets choppy, jerky, erratic and surges. Immediately took car back to Fletcher-Jones. Vehicle was sent back to the garage for to do a flash update on the computer. Told the flash fixed some of the issues I was complaining about. Yet, when they brought it back to me it still ran the same. No difference.
Today took the vehicle to a mechanic who works for Mercedes. When he looked at the invoice he commented "If the dealership I work for could get $1,700 once a week for a fuel pump job like this I'd be able to get a pay raise!" Letting me know I'd been worked.
Fletcher-Jones lied to me. How? The port where they plug the computer in does NOT WORK! If the port is bad and doesn't work, how could they have flashed the computer or done anything to update the computer? THEY COULDN'T! You cannot flash or update a computer when the port you connect the computer to is broken and does not work!
Likewise they told me they did a full vehicle inspection on the car. Another lie. How? Simple, the car was brought in with a right rear backup light and tail light that was not working and burnt out. I had to have another mechanic replace the bulbs after I got the car back from Fletcher-Jones.
The lights prove they never connected this car to a computer because had they done basic diagnostics they would have been informed the passenger side tail lights were out. Had they done an actual physical vehicle inspection they would have discovered the passenger side tail lights were out. Nobody did any inspection. But one thing is for certain, this car does not run like it did BEFORE Fletcher-Jones got a hold of it. It runs like crap now. What's worse is that the sale I had is no more. The buyer I had doesn't want it the way it runs. He went back to Kansas. Had I not taken this car to Fletcher-Jones I could have sold it with no problem because even though the check engine light was on the car ran great. Whatever they did has this car running rough.
In summary, I paid Fletcher-Jones $1,700 for them to ruin my vehicle. Thanks Fletcher-Jones!
In looking further into this because what was done was unacceptable and the fact I am not going away on this one because Fletcher-Jones ruined this car and took my money, (adding Insult to injury) I found this online:
ARE THERE LAWS TO KEEP GARAGES FROM CHEATING?
"Yes! Garages may not engage in any "deceptive trade practices." (NRS 598) A garageman engages in "deceptive trade practices" when he knowingly states that services, replacement parts or repairs are needed when they are not. (NRS 598.092 (3)) It is also a "deceptive trade practice" if a garageman "fraudulently alters any contract, written estimate of repairs, written statement of charges or other document." If a garage commits a "deceptive trade practice," you may complain to either the District Attorney's Office (671-2501) or the Nevada Attorney General's office (486-3420). Either of them may seek criminal sanctions, civil penalties of up to $10,000 or court orders stopping the illegal practice and refunding your money. You also have the option of filing a lawsuit for money damages. (NRS 41.600 (3)(a)) If the garage is guilty of fraud, you may seek punitive damages. (NRS 42.005) If your claim for damages is less than $7,500, you may file in small claims court without an attorney. Legal Aid Center of Southern Nevada conducts a class to teach you how to represent yourself in small claims court."
My next step, besides letting all my family, friends and associates through social media know NOT to do business with Fletcher-Jones to protect them from getting ripped of off like I did, will be to file my complaints with the BBB, District Attorney and Attorney General's Office and alerting the media. You can't trust Fletcher-Jones!
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