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  • It's really sad that the food is so good here, but the quality of service is so terrible. On more than one occasion, I've had items missing from my order and been forced to return to the store to retrieve the missing items. The most memorable one went like this: 1. Order lunch for my office from Rosati's. 2. Drive to pick up the order. Ask if both sandwiches are in the bag. Receive confirmation that the entire order is there. 3. Foolishly believe them, choosing not to open the stapled bag. 4. Return to the office and discover that the Italian sub is, in fact, missing from the order. 5. Drive back to pick up the wayward sandwich. 6. Return to the office (again) and discover that the "Italian" sub is a roll with lettuce, tomato, and dressing. 7. Drive back (third time!) to Rosati's to have them actually make an Italian sub, while the rest of the food gets all cold and gross. 8. Receive exactly: one (1) half assed apology; zero (0) offers to refund the sandwich that screwed up my lunch hour; zero (0) offers to remake the other food that is slowly congealing while waiting for the SIMPLEST item in the whole order; and one (1) confused look when I asked if I could at least have a free drink or something for my trouble. 9. Be ignored by management while trying to correct the situation in the following days. 10. Never, ever go back. I don't care how good your garlic calzones are Rosati's! It's not worth it! **I think these are franchised, so it might only be this location that is so, so very sad. They might also not be a terrible choice if you are only getting one thing and eating it there - you know, so you can supervise their idiocy and correct it promptly.
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