Cool place. Good food. Really bad service. We've been here 6 - 8 times, and we've never experienced even decent service. We keep going back, because we really like the atmosphere and the food - but I think we're done giving it more chances. The employees behind the counter all seem completely miserable to be working there, and attitudes towards customers reflect that. During our most recent visit, I walked out after standing and waiting at the drink counter for 5 minutes for a drink refill ... and there were 2 people working this area with no other customers. They were just completely oblivious.