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  • This was my third visit to this place in two years. All the surprise factors are gone this time so I tend to pick on some faults this time. Fault #1: We made a reservation for 5 people but we were seated at a table for 4 only! The whole point for making reservation is to make sure you have seating for your party. When I say "seating", it doesn't just mean a chair to sit on but also a table with enough room for the plates too. I totalling understand for a small neighbourhood restaurant, it has to make good use of every seat during busy hours. However. during our entire stay, there were an empty 2-people table next to our left and also an empty 6-people table to our right. I did ask the waitress to let us have the 2-people table as well but was buffed off with an excuse. When we left the restaurant, the 6-people and 2-people tables were left empty still. If I ever go back with 5 people again, I would just tell them 6 instead. So for customer service on this part, I gave them 2 out of 5. (Failed!) Fault #2: Two of us ordered duck and foie gras which were served on a rustic wood plate. I did enjoy the food but the old rustic look of the wood plate looks so dirty. It makes me wonder if they ever properly clean it at all. May be they should dump this wood plate and serve it on regular plates. For this one, I gave them 3 out of 5. (Barely acceptable!) Fault#3: For hygiene reasons, we all should wash our hands before we eat. The restrooms are located in the basement so one must be very careful walking down that steep stairs. I don't know about the ladies' room but the men's room has strong foul smell. It is because of the urinal is installed right next to the sink. And the worse of all is the urinal does not have water connected to it. This means it never got flushed. Can't someone just simply pour a bucket of ice cubes inside once a little while, or placing an air freshener in the room, or give out free nose plugs to the customers? For this one, a big FAIL!!
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