My husband I bought a queen size bed from here about a month a half ago, good buying experience, fair price, comfortable, but it wasn't big enough so we decided to store the queen size and go back to buy a king. Yesterday we went back in and were greeted by Mark who remembered us and asked if we were in to exchange the bed...apparently there is a 100 day satisfaction guarantee! Mark was very helpful in explaining the guarantee and organizing delivery of the new bed and pickup of the old and they only charged us for the difference in price and a delivery fee! Solid customer service with professional staff, a true rarity these days. I'll be back and recommend to friends! Thank you Mark!