If you've frequented enough beauty industry professionals, you can tell by feel who is a skilled expert. Kelsey has that competent touch. She put together a personalized and first-class experience, from asking questions to target my skin's needs, to making sure her products smell good no matter their potency (not easy!), to keeping her microneedling easy and painless. She's also fun, able to put a beginner at ease by providing clear but not overwhelming explanations at every step. Thanks Kelsey! Looking forward to next time.