| rev:text
| - If I could give zero stars, I would. I really wanted to have a good experience with these guys.
I heard about parkingticketguys.com from a friend, who had success with a few parking tickets in the previous year. I received an infraction with the City of Toronto last summer and promptly forwarded the information to parkingticketguys.com and sent payment.
Aside from the registration email confirming my account set up with the company, I received no other correspondence from the company. In December, I was sent a notification for a court date in Jan 2015. I called the office, spoke to somebody, and faxed the information on the court date to Parking Ticket Guys. Parking Ticket Guys assured me that they would show up to represent me on the stated court date.
After the court date, I received another notice from the City of Toronto, stating that my fine had been reduced to $10.00, payable by due date March 30th. Again, I called into the Parking Ticket Guys office, promptly faxed the notice in and was assured that the fine would be paid in full (on my behalf). March 30th came and went and I forgot about the ticket until I recently decided to check the status of the ticket online in mid-May. The City website shows that not only was the ticket not paid, but now there are additional costs of $20.00 for missing the payment date and $30.00 was due ASAP for the infraction dated June 2014.
I called multiple times into the Parking Ticket Guys office and finally reached Michael (presumably the owner of the company). Michael curtly dealt with my call and insisted that they were backlogged and busy and unfortunately had missed the payment. He suggested that I text him directly and include the infraction number so that they could e-transfer me the money since the ticket must be paid directly by the license holder to Service Ontario, once the due date is past. Following his instruction, I sent him a text including the infraction number, my last name, amount due and email. I waited 2 weeks to see if he would follow up with payment - nothing. June 2nd, I emailed both info@parkingticketguys.com and michael@parkingticketguys.com restating the facts, asking for payment in a reasonable manner and basically letting them know that I would like it if they kept their word and let me have a good first experience with their company. No response.
I am truly disappointed and I would highly discourage anybody else from paying them. I now owe Service Ontario the full amount of the original ticket and I'm out the fee that I paid their company. Please don't use their services unless you want to pay more than what you owe the City and are begging for a long, drawn out, painful experience.
I gave them ample time and multiple opportunities to redeem themselves.
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