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  • Wish I could rate zero stars as Fendi stores have the worst return policy ever, especially for a luxury brand. No refunds and store credits only. That's ludicrous when I am dropping thousands on a bag. They also will charge more when the tag says one thing and excuse is "we just increased our prices, it hasn't been reflected on the tag." Then I find out Neiman's and Bergdorf's have it for the tag prices and Fendi isn't willing to match/refund me as I can't seem to get a hold of a manager or anyone with authority. Customer service is all around horrible as I wasn't informed of the return policy during purchase, and after purchase service is the worst. Shame on me for thinking Fendi was a reputable brand. I'll never buy a Fendi again. I definitely didn't get what I paid for. I rather buy a car from a used car salesman if I want this kind of experience again. If you must have a Fendi bag, buy it at a department store for the return policy. Nordstrom's will price match after the fact. But while you're there, you're better off buying a Chloe or Chanel.
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