Came here with our family of 19 for a Holiday Dinner. They seated us at two tables of 11 and 8. The food we all had was unanimously considered to be tasty and Great - from the complimentary bean dip starter, to the Seafood Risotto, and that day's special - Pasta di Giorno and its beef ragu sauce. However, we all felt the service was gruff and surly from our two male waiters who spoke little broken English and apparently forgot how to smile.
The restaurant is small, intimate, cozy and attractive by Chicago standards (where several of us were visiting from). Unfortunately we were seated at tables near the entrance door, so it felt cold and chilly just like Chicago's weather and our wait staff's service throughout the meal.
I'd certainly rate Toscano much higher. like other Yelp Reviewers, if we had gotten Toscano's better servers and a less drafty table. Maybe next time...