I am really upset. After being a customer for two years I felt guilty for coming back so often. I bought the year deal for eyebrow, lip, and chin twice. I was only happy with my eyebrows 40-60% after coming. My most recent experience was with a newer woman who smelled like BO and cigarettes. The worst part was my eyebrows were very uneven and it was horribly painful. I've added pictures. It bothers me too how unclean it is. They do not sanitize the brushes or scissors and never seem happy when you ask. So you better hope the hundred people before you were very clean.. contacted the owner and he never responded.