We normally get take out because we don't like going there with kids. I went to order (walk in) at 3:45 in the afternoon. The woman took my order and told me it would only be about 15 mins. (I ordered 2 chicken salads and a piece of cheesecake). I sat around for about 25 min. and was a little annoyed with the extra time because a large amount of the staff was standing around. When my order came out, the woman who was at the bakery was easily the hardest working person at the time. She was apologetic for my order taking extra time and gave me an extra piece of cheesecake at no additional cost. I was very appreciative of this since I didn't ask for it. She said it was the least they could do for making me wait longer. We were very satisfied with this level of customer service. Everything was good and we enjoyed our meal.
The reason for the 4 stars instead of 5 was the fact that this woman was killing herself at the bakery doing orders left and right while there were several other staff members standing around the bakery watching her work, not offering help, and at times they even seemed not aware that there were customers standing 5 feet away from them.