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  • I visited this location a few weeks ago and was totally disappointed... The lack of good customer service is rare. I normally just let things go but this one I couldnt and the reason for me canceling my membership. I had paid for a upgrade for 90 days and thought it would end on the 9th, I was sadly disappointed when I was told it already ended. The managers name if I recall is Serena. I really didn't mind too much that it ended, but how she told me. When I walked in she had no smile or pleasant greeting at all, she made me feel like I was bother. There was a another worker there that was extremely nice and if I had gone to her i probably wouldn't be writing this. I've been going there for over a year and never ever had to deal with someone so unpleasant. All the other girls are really nice there...When I said I will cancel my membership and walked away, she said "excuse me miss I need you to sign your cancellation" with no care at all and never asked why because she knew how rude she was and again a very no smile, cold look on her face.. I will be calling in and sending a letter of complaint... I NEVER complain about things like this, but she was so rude I had to. She was absolutely awful.....
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