This rating is solely on the office staff and 1 doctor. They have recently opened a new office on 99th and Glendale and I feel they are understaffed.
I had to schedule a sick appointment for my newborn and saw a Dr (no longer there as of 5/31/18) and she hurried us out by prescribing colic and acid reflex medicine. The reason for my visit was his ear and possible flu. The next day my son's ear released the puss from his ear infection which she overlooked. I took him back and demanded them to run a flu test and he was positive for type A & B flu and an ear infection. My poor baby was in so much pain. The office manager refunded me my $100 sick appointment charge.
Also during my newborn circumcision follow up appointment that Dr V asked for they decided to charge me another $100 sick app charge! They refunded that as well.
My most recent visit 5/30/18 was not a great experience. Dr V is amazing however they called me the day before and didn't bother leaving a voicemail and changed my appointment from 8:20 to 9:15 without notifying me. My husband showed up at 8:10 and the lady said the doctor is not in until 8:50 you can wait in the lobby or come back around 9:15. The lady at the front desk was not apologetic at all and said well the notes here said they called!!! This is not the first time that they have messed up my appointment times or had to reschedule my times. I am currently looking for another pediatrician now.