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| - I am not sure what all of the hype is about this restaurant, but my experience was not so pleasant. I hate to post negative reviews, and I only do when a restaurant can be spectacular and miss the mark by miles.
I came in for lunch with my brother and sat at the bar. I was pretty specific about the order and it seemed the kitchen did not understand the assignment. I ordered the Greek burger, on wheat, hold the arugula and add romaine lettuce. Meal comes out on the egg bun, no lettuce. It was taken back to have romain added, and replace the bun, and instead of romain (which I know they have because they serve Caesar salads) it comes out with red limp lettuce. Upon taking a bite of the burger, I see that the inside is completely underdone. Obviously at this point, I'm over it.
The restaurant had more staff than patrons, so I'm unsure how details are overlooked. The bartender was nice, however she did not write anything down and lacked the ability to remember and had to ask three times what the specifics were.
My brother also had a burger, the traditional one with only ketchup and mustard. Apparently it was too much of a chore to put it on the burger and it came out plain.
I wanted a burger so bad this day and normally I go to Habit Burger, and their burgers are perfect, always consistent, perfect service, hot meat and cheese, super cold veggies and no matter what I change, they always get it right. It is probably half the cost also. I chose to try something new and my level of disappointment could not be greater.
The build out was nice, but the food was unable to match the decor. I am sure the concept is good. I heard who the owning partners are, and they always have great restaurants, so I am a bit shocked I was so disappointed.
Typically in the establishments I dine in, when there is a disappointed customer, some form of management comes out to ask about the experience, get details so they can address the kitchen appropriately. Not one person came out to inquire.
Word of advice, management should always come out and find out what happen so this can be rectified. Second, if you are going to call yourself a Burger Bar, and offer all of the options shown on the menu, the kitchen should be able to understand and prepare the order, as if they ordered it, and a temperature should always be requested.
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