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  • Got a 2 bedroom suite initially, but upon arrival/check-in upgraded to a 4 bedroom suite for a bachelorette party. Arrived on Friday. My gf's said the valet at the Westgate towers were full so they had to valet at the Miracle Mile shops' valet. I ended up using the PH "main" towers' valet. Had to request for bellboy's help, but that was a total mistake because it took OVER TWO HOURS to get our bags. The front desk did warn us it would take over an hour to get our bags because we left our bags at the main tower when we were staying in the westgate towers. When we called to check on the status of our bags after an hour and a half, the staff was incredibly rude. PRO: The room was clean and chic. It was huge and more than enough for 12 girls staying in the suite. And it was more than enough room for about 10 more people to come party and drink at the suite with us before the club. CON: Service sucks. When I walked out of the room the next morning, a cleaning staff asked whether I needed the room cleaned. Being that 12 girls are staying in that suite, I said "yes" and requested for more towels. When we came back to the room, no cleaning was done. Upon leaving/checking out a couple of days later, we requested for the bellhopS to help us with 24 bags. Only one person came with one cart, but it took nearly an hour for him to arrive. As the bellhop and we were leaving the room, a staff member came to our room to ask when we were leaving. She walked in the room and said with attitude, "this is a $250 charge". Nothing in the room was broken or stained and no one smoked in the room. What was the $250 fee for??? The only issue was that we moved some of the furniture and there was a mess. We did the best we could in cleaning up the bachelorette decorations, throwing away bottles, party favors, wrapping paper, etc., but because we never had our suite cleaned during our stay, every trashcan was overflowing so we piled all the trash in the corner of the kitchen. We even loaded the dishwasher with the dishes that we used!! And if the hotel would have allowed for a late check-out, we would have had more time to take down about 5 swirly streamers, 10 balloons, and one banner. Compared to a regular room with 4 guests, our suite was equally as "messy" as a typical room. What was a $250 fee charge for??? Ridiculous.
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