They only get one star because the sales man Frank was super nice and caring...we first looked in the clearance center and found a sofa and love seat but they stated they didn't have the matching recliner and that it's discontinued..so we went next door and that's when Frank helped us with our purchase. We then come to the warehouse to pick up our furniture and what do ya know they have the exact set we originally wanted...another hour to switch over paperwork and a major thank you to Jeff for being so helpful! The finance guy Diego is not too happy apparently..while.jeff was trying to talk to him he just sat there on his phone and smacked his gum..this is my third purchase and the last wasn't the best so probably my last purchase from walker