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  • I ordered all the furnishes in the house from RC willey. Had to replace chairs from dining set 2 times and bedrooms sets 3 times so far. The quality is really unpredictable and consuming a lot of time for both parties! First, there was a HOLE on headboard from one of the $3000 bedroom set. Second time there was a huge crack on the foot-board stand, looks like its going to split to half. Customer service told me that there was a manager inspecting items and said there was no problem with the chairs we are replacing for dining set. However there were no manager on site, and there were a lot of damages on the side of each chairs. If that's the case, we would be more than happy to return all the items we purchased instead of dealing all these hassle of replacing again and again. When I called Customer service to inquiry policy on mattresses, and was told that have to at least keep it for 60 days in order to do a one time courtesy exchange. When I asked if I can exchange for a different size, the rep keep saying the same thing without answering my question. I felt frustrated and looked up policy on RC willey webite, and found out it's actually 30 days, not 60! All the furniture came unpacked, I am not sure if we got the ones from display or not. From the quality we saw, they do not look new. The only reason I buy from RC willey is the sale rep who's really helpful and appreciate your time and business.
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