I had a late night craving for Thai food yesterday, after hosting a movie night with two friends.
We decided to try Thai Pepper, because it had good reviews and was located less than 2 miles from our location.
When we ordered, we were told there would be 1 and a half hour wait time. We were okay with this... except that the food actually took 3 hours to arrive. I called the restaurant at least two times to check on the status of the food and about 2 and a half hours in, I was told that the food hadn't even left the restaurant yet. I asked if we could receive a complimentary appetizer to makeup for the extreme lateness, but we were told that adding it to our order would place us in the back of the order queue and we would have to wait all over again. WTF
When the food came, we didn't even get the egg rolls we ordered (they ran out apparently), instead we were given fried wontons... at least they tried to be accommodating. The driver was friendly as well.
Portions were small. Too much sauce - it was like the food was drowning in a puddle. In fact, the liquid had spilled all over the inside of the bag and got everywhere in my apartment.
This is seriously unacceptable. If they are so busy, then they should hire extra staff. They should be able to afford it with their high delivery fee and minimum order price requirement.
Thai Pepper sucks.