Great hours but the reviews are correct. There is no respect for your time here. And I don't blame the employees -they have two scheduled and they're constantly moving but I cannot believe after YEARS that sears hasn't created an auto dialer system so people could be notified about their cars without taking too much time from the line up front...I bet you could even teach the mechanics to do that part since sears doesn't seem to allow them to speak. Two hours for an oil change which was well over the estimated time and would have been longer if I hadn't called to check. Also, some pretty simple fixes like replacing my air filter-if I had been offered that as an add on while I waited I absolutely would have done it but it was told to me at check out and now I will take my car somewhere else to have it done. The company needs to take a look at a process that clearly doesn't work to the best of its ability.