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| - I love this place and have left other good reviews for various other In N Outs. And although everything was as expected at this particular one, there is a trend that happens at the Drive Thru window that is a little bothersome hence the four stars.
Everyone knows how good this place can be...but imagine if they had bacon!!!!
Anywho...I now live back in Phoenix and work about a mile away from this particular location. My first time there (I went for lunch) I waited in line as usual but when I got to the window where they deliver the food, I was greeted by a girl who wasn't as chipper as most of the other employees that I have come in contact with. No worries.
When I was asked if I would like ketchup, I responded with my usual, "No thanks, but I would like some salt and pepper please."
Not a big deal.
While holding up one packet of salt she replied, "Is one enough?"
I sort of stalled for a second. Here was this girl, holding up one packet of salt and asking me if that was enough? Really? You guys throw away all those "placemats" for each driver which likely costs more than the packet o salt, but yet you're trying to control costs by rationing salt?
I told her that I would like a few of each. Next thing I know she grabs a handful and dumps them in my "Eat in your car" box.
It was one extreme to the other and totally unnecessary?! I left and let that situation go as an isolated incident.
Well, since I do love these burgers, I was back again, around the same time of day and guess who is rationing salt again? Same girl, same question, same response and another handful of salt...I don't get it. In all the years (10+) of going to In N Out, or as I like to call it, In N Wait, I have never been asked if I would like a single packet of anything...in fact, never in my life have I been asked that question at any establishment. Its absurd.
Needless to say, if I wasn't such a big fan of the franchise this would have been a 2-3 star experience because of the repeat offence. I have been to the same In N Out burger on several occasions now, but have only run into this girl twice. None of the other employees ask if I want a single packet of Salt...
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