Very disappointed in the customer service. Jeff the manager and Kathy the Genius Bar employee were helpless. I have been an apple supporter for 10 years. iPhones, iPads, Apple Watch, along with multiple family members. Recently my new iPhone 6 was damaged and Apple refused to help. It's sad a company that says it cares will do nothing to take care of a customer who had spent thousands of dollars with them. I hope the $200 billion they keep off shore to avoid taxes and help their customers continues to build loyalty for their products. I for one will limit my Apple purchases in the future and share my experience with everyone I can.