The very first time I went in to the salon I donated over a foot of hair; Serena made the process (a scary, long-term decision!) incredibly painless and comfortable. I trust my hair to no one else and now my whole family gets their hair done by her! It's creeping up on three years since that initial appointment and Serena has always stepped up to the challenges that I bring her. From simple in-between trims to a weird, black-and-blue edgy style I wanted, she's always done more than I asked for and is incredibly reasonably priced. I love her and the work she does consistently. :)