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| - This is the most unprofessional establishment in Las Vegas. Both the sales reps and "managers" here are an absolute joke. Every time I've gone in here, I've been treated extremely rudely. Forget about not being helpful at all, and when you DO ask for help they're sighing and have looks on their faces like they're being inconvenienced. But the last time I was in there took the cake: the manager Bree and sales rep Sarah humiliated me in front of other customers by ganging up on me when I tried to check drapery panel lengths. Apparently, you're not allowed to check items before spending money on them in their store. I was talked down to as if I was a child and was being disruptive. No reason for bullying me other than to get a thrill and exert their "authority" on me, the PAYING client.
FURTHERMORE, I get home that evening and half the items I purchased were BROKEN. When I called to let them know I was on my way back to the store to exchange them, Bree tells me not to bother coming down, that there's nothing he can do for me since when I left the store, everything was in good condition. WHAT??? And how would you know since you didn't check the items in their boxes and lord knows I didn't since apparently I wasn't allowed to! So now, $600 later, my stuff is broken and there's nothing he can do??? Even though I left the store 30 mins ago??? WHAT A NIGHTMARE!
I go in for a nice evening shopping and I come out totally traumatized. It's a shame. There's no upper management watching them so it's literally a free-for-all. Store culture is a disgrace and MUST be changed, as staff there are absolute BULLIES.
Needless to say, I'll never step foot in there again. Taking my money somewhere else! I shudder even looking at the items I've purchased from that store.
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