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| - Had an appoint to pre screen for Lasik Surgery. The conversation was confusing and the analogies were used in the sales process were mis-leading.
The office was very chaotic and the booming sound of the Center Director Phoenix Matket is not professional. This organization is a sales organization and I felt pressured with the use of analogies and medical specific jargon that is not easy to understand. I very much felt pressured by the more expensive option. When I question the results for the two options I was told by their Optometrist That he would not preform the less expensive option on me because He said; "I would not get the results and would be unhappy with the procedure". Question; why offer something as an option if the Doctor would refuse to perform that surgery. Additionally, I was offered "Free Enhancements" and it was written on my quote and yet it did not mention "Free Enhancements" in the disclosures, it seemed as if it were written to confuse and diminish the promise.
I was very hesitant and uncomfortable. I was told that the surgeon would call me that evening, he did not. I followed up with them the next day and told them I wanted to do the surgery the next day, The Optometrist called me immediately, we discussed the options and it was still somewhat unclear to me. What was clear to me is that fact that he would not do the least expensive option period.
After much thought I hesitantly decided to proceed. I scheduled an appointment and came to their office. I was very nervous and frankly not comfortable with the environment. Their operating room is like a massive fish tank and everyone in the clinic can see you and knows what you are doing. The loud lady (Center Director Phoenix Market) was not discrete and when I mentioned HIPA Laws they told me that HIPA Laws don't apply to elective surgeries. Wow!! My concerns were discussed openly in front of a room of roughly 8 patients. Needless to say not only was I uncomfortable, had anxiety, and now embarrassed.
This was what made me get my money back and walk out of their clinic;
I was asked to come into the Surgical room and the double checked my eyes and then Dr. Wayment put in my eyes eye numbing eye drops. Then I was told that I needed to go through the informed consent forms and sign. I tried to read thru the documents and sign again after they put eye numbing eye drops in my eyes. I finished the documents and then they came back to me and gave me a tri-fold consent form and said I needed to fill that out too. At that point I asked for my money back and when I complained about the lack of privacy I was told that HIPA laws did not apply to elective surgeries.
The problem is this;
1. There is no non-bias information available online regarding LASIK procedures.
2. Pressure sales.
3. Lack of privacy.
4. Lack of any discretion.
5. Uncomfortable chaotic office.
I asked for my money back and walked out the door. Then I read this on the internet about LASIK Plus;
LASIKPlus was not known for its attention to quality. It received Warning Letters from the FDA concerning violations of federal regulations which govern the proper use of its surgical lasers. It reports more than $6,600,000 in reserves to cover its patients' medical malpractice claims. That is, at an average price of $3,000 per patient having LASIK surgery on both eyes, it needs 2,200 new patients just to cover the costs of its prior blunders.
I would not walk away, I would run.
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