My first visit here was recently to the Pecos office and it went just fine. I personally take my prescription with me and do mail order glasses because they are way cheaper so I cannot comment on the eyeglass shop. When I got my glasses in the mail, they were perfect. The eye doctor Noll was fine and very professional and i felt he knew his stuff. For those complaining about the wait. For god sakes, you have to wait for everything, be patient. My wait was a little bit, nothing major. I felt like everyone I came into contact with was well trained and knew their stuff. It is a very busy office but my eyes are very important to me and I wanted good eye care professionals and I felt like I got it here.