I have been to this restaurant quite a few times and always received pretty decent service. The food is always tasty and never really found that service was an issue until my last visit.
I had a Jamaican visitor and she want hard dough bread to go with our dinner. Now I could have gone a couple of different places but I chose the Bakery. I love this bread but I typically only eat it when in NY, Jamaica or Florida because I need my hard dough to be as fresh as possible.
While the seemingly nice woman was ringing me up I politely asked "how old is the bread?" Now I know this is called a bakery but everyone knows their baked goods are shipped in. She responds by saying "the bread is fresh." I say your idea of fresh and mine maybe 2 different things. She became a maniac but in a calm way. She asks: do you want the bread or not? At the time I really just needed to get the bread and leave, dinner was waiting. But not before I explained that as a consumer and patron of this store I have a right to know how old something is in a darn bakery that doesn't bake anything.
After the fact, i was very upset because I could have gone somewhere else, and for her think that it was OK to respond in that manner bothered me. Why was she so combative in the first place? In the end, she told me their shipments come every Tuesday. So this would be the best day to visit if you need baked goods. I myself, will never spend another nickel there.