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| - I had the same experience as Christopher C. in Cleveland, OH - I got approached by a nice lady in the mall and I refused them to come out and look at my house about 3 times as I knew it was just a way for them to get a sales person in my home and scare me. I gave in as she she said there is no commitment, there is no expectation of me getting any work done, the inspection would be free, the estimate would be good for 1 year and it was not a sales pitch. She wrote down all my info and we set up the appointment for 3 days later in the week and wanted to confirm both my wife and I would be at the house to ask questions. The day before on a Monday I received 7 calls between 11am to 5PM while I was working. 3 from a local number and 4 from a blocked number and I only received one voicemail to confirm my appointment. Once I answered the last call, the guy was not very friendly.
Once the inspector showed up he seemed friendly, but once we sat down to go over the issue, that is where it turned into the sales pitch. He went over all the info about how great the company was and went over all the ways water can get into our basement about 10 different ways while making it a "teaching" moment having my wife and I guess what what wrong and how it needed fixed. At this point we fully understood the issues and I just wanted to know what the potential fix would be and a possible estimate of the cost to fix it. Giving me an estimate took me a few tries asking him what it would be, but once he gave me the number it was him trying to negotiate a price and monthly payment after we clearly stated we are in no financial position to pay a loan of $24,000+ over the next ten or so years. This conversation went on for about 15-20 minutes as I kept telling him I am not looking to get the work done any time soon, but he kept pushing me and asking me why I am putting it off and this problem will only get worse. He also mentioned the estimate was only good for 30 days, I told him the nice lady at the mall said it was good for a year and he said no.
What we thought would be an insightful appointment to figure out why we have water issues turned into an 100 minute sales pitch of why we need to get the work done with them ASAP. They might do good work (I don't know this) but unless you absolutely are wanting the work done in the next month, don't let them in your home.
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