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  • Horrible service! I brought my 2014 Toyota Camry Hybrid in for its 20k factory maintenance one morning before work. As soon as I parked in the service receiving area, I'm promptly greeted. I'm glad because I was new to the Las Vegas area so I wasn't too confident about the setting of this dealership. It's bigger than ones I've been to in Michigan where I'm originally from. My car keys were received and I was quickly assigned to a service advisor. Good start there. First complaint is about time. I was late for my appointment at 7:15 am so I didn't get with my service advisor (Hugo was his name) until approximately 7:40 am. We went through the first round of paperwork really quick and Hugo estimated it would take 45 minutes to an hour. Completely fine with me since that was the time I usually heard anyway. Then he directed me to the waiting area. LONGEST WAIT I'VE EVER HAD just to get a factory maintenance done on my car!!! I was literally falling asleep. I started playing games on my phone to kill some time. I even started working from the dealership since I was late to work from waiting so long. By the time I got on my tablet to work, it's about 9:30 am. People were being called left and right to get their cars. A lady arrived after me and left before me. You've gotta be kidding me! I'm finally called to get my car. Hugo brings out a couple more papers for me to sign. He didn't say anything so I assumed every thing went well and my car's condition was good. After checking to see if I owed the dealership anything, I went outside to wait for my car. Second complaint is the common sense to inform. I'm not as car savvy. Where I'm from, service advisors always explained things to ensure me that my vehicle wasn't going to die in the middle of the road or something. It took about another 15 minutes for them to fetch my car. At that rate, I just wanted to get to work. I remember checking the clock at that time and it was 10:15 am. So while I sat there waiting for my car, I looked through the paper I received from Hugo. I saw two red check marks that signified immediate attention required. I asked the closest worker and he said that my service advisor was supposed to explain that to me. YOU'VE GOT TO BE KIDDING ME FOR REAL!!! I went back in and Hugo was not at his desk. I approached two other service advisors and before they could explain, Hugo returned to his desk. He explained that the two red check marks required immediate attention in my next factory maintenance and gave me an estimate of how much it would cost to fix the two red check marks. I do not expect to return to this dealership for my next vehicle maintenance. I don't know how much AutoNation Toyota pays their service advisors and auto mechanics, but they need serious improvements. I'd think that Toyota dealer at that size would not have these problems. Don't waste your time at this dealership. Their rating is only good for their sales, not because of their service.
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