I just went in to get my first fill & had to come back three times to end up getting another full set. Thankfully, the manager was nice enough to not charge me for another full set (I think she was aware I was with a new tech). The third time in, I luckily got Technician Toni. Toni more than made up for the new tech (who probably needs a little more training) & the fact I had to come back three times. Toni is not only efficient time wise but really listens to what you want & does a beautiful job. She also has a comfortable bedside manner My only suggestion would be to take a picture of a person's lashes at the beginning (with makeup on in my case) to help the techs know the look someone is going for. I had to explain a few times but a picture would have helped. When I left the 2nd time, I had less lash extensions than when I first went in with just my real lashes. I think having a picture of the look I was going for/used to, would have been helpful to the new tech or maybe just better listening skills? Anyway, Toni boosted this review to 4 stars & I have a feeling if I continue to go to her it'll be 5 star next time!