I am a former fan of this establishment. Not so any more. First off, the lady with pink hair standing at the counter in what looked like the reception station ignored us for several minutes. When my wife asked her if we could be seated she rudely replied that we'd have to wait for her coworker. The hostess finally did show up but she was seemingly new and overwhelmed. The gal with the pink hair did not help her at all and directed rude comments at her coworker that only increased everybody's stress levels. Finally, when they called our name after twenty minutes of waiting (during which we counted eight open tables) they comically ignored us when we answered their call. Others waiting came to our defense and told them we were answering and standing right behind the hostess. Then we were seated at a small table next to the front door and hostess station. The family seated right next to us were seated at three two person tables that were shoved together but made an unlevel larger table that way. After ten minutes of being seated in the draft of the doorway and not having been given one bit more of attention - we left. I am disappointed to say the least. Too many other fine restaurants in Madison to give this one another try.