You always take the poor reviews with a grain of salt. And good ones for that matter! I can only speak towards my experience as someone who has been to countless vape shops. The individual that helped me was on point with their attitude and willingness to help me get the right vape setup instead of the newest and most expensive. Price was absolutely fair and I bet if I had any issues, they'd be willing to take care of it. Will definitely return if/when I'm on that side of the valley.