Stayed here a few months ago and still remember the great service I received. One night, there was a knock on my door asking if I wanted turndown service. I said no thank you but I would like one of the chocolates they put on pillows. The employee said he didn't have any and said good night. Ten minutes later, there's another knock on the door and room service produced a plate of chocolate covered pretzels free of charge. How's that for service? I don't normally stay at Omnis but this one went above and beyond bringing this weary traveler chocolate after a quick comment about how much I love chocolate. Will definitely stay here again if I return to Charlotte.