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  • I have been having Aquatec maintain my waterfall for quite a few years. I always pay my bill about a week later so I have no outstanding money that I owe them. When they came in March of 2015, I sent my regular payment. On April 1st, I made a mistake and sent them $125.00 which was $40.00 more than I usually pay. When I called them about the error I made, Heather told me they received the extra money and wanted to know if I wanted them to apply it to my next service or they would send me a check. She also told me that their prices went up to $125.00 per maintenance call. I told her to send me a check. I did get the check but she kept the $125.00 and sent me back the first $85 I sent them for their service, which was the price I was always paying. If in fact they did raise their payment in March, I don't know why I wasn't notified about it. I guess once they had my extra money I would never see it again. It would have been nice if they let me know ahead of time how much it had gone up. Thank goodness I didn't send them $500 by mistake or I wouldn't have gotten that back either. Shame on these people and how they run their business. I will spread the word!!!! Maryann
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