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| - I LOVE Apple products, but this is by far the worst Apple store I have ever been to. I have been three times now, and two out of the three times, I have not only received poor customer service, but the sales associates were downright rude. The first time I went in there, it was packed, so I waited in a line to speak to one of the sales associates. I'm not sure if my waiting in line rubbed him the wrong way, but after he finished helping the women in front of me, he completely skipped me and helped the man behind me. When I tried to find someone else to help me after I had been rudely skipped, no one would. I went in to buy a new phone and walked out incredibly disappointed and empty-handed.
The second time I went in the store, the associate I spoke to was very friendly and helpful, so I guess they're not all bad.
However, the third time I went into the store, I could not believe how rude the sales associate was to me. First, I went up to the front of the store to ask if they had any new iPhones in stock. The man rudely shoed me in the direction of the front of the store to a man whose name might have been Cliff? He was "the guy with the red iPad in the front of the store." When I approached him, he was helping another customer. I witnessed him rudely informing her it would be silly to come into the store "this late in the day" asking for any new products. Even after hearing this, I still thought I would just ask if they had any new phones in stock. Silly me, how stupid can I be? He simply scoffed at me. When I started to walk away, he told me I could order them online and get them sent to the store. I told him I had tried that, and the Apple Store had not given me an option to send the phone to the store. He rolled his eyes and told me that clearly meant they didn't have any in stock. As if only a moron wouldn't know. I tried to explain to him it didn't seem like a stocking problem as much as a website issue. At this point, the sales associate with whom I was speaking had apparently lost all patience with me, as I was clearly another uninformed, unintelligent customer wasting his time at the end of the day. He apparently dug deep down inside himself and pulled out the attitude of a 13-year-old girl when he told me to try the website again. I asked him to be a little bit nicer, and that was when he turned away from me and started helping someone else.
I know this might not sound bad as he was never outwardly mean to me. However, if I could convey his tone and facial expressions via Yelp, I believe most of you would have been horrified. If you work in customer service, I don't care how annoying the customers are, you need to learn to deal with them politely. And all I did was ask if they had any new phones in stock. I wasn't even asking him do to anything. All he has to say was, "No, sorry." I'm not asking for much. Just a little human decency. If you can't be a decent human being, you shouldn't be working in customer service, and definitely not at an Apple store, where many (uninformed) people come to you with their technological concerns. Two out of the three times I've been to this store, I have had to put up with an absurd amount of attitude from the associates. I am disgusted, and I will definitely never step foot in the South Park Mall Apple Store again.
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