Arrogant. Slow. Expensive. I understand that this is a repair shop and not the Hallmark Store, but what's the point in going out of your way to piss off a customer. Mike, I assume the owner, couldn't or wouldn't do the work on my Chevy truck. After a smart ass conversation with Mike about how long it would take (4 days to get parts.... for a Chevy... and two more days to perform the work), I decided to have my truck towed to Courtesy Chevrolet. Courtesy had it done the next day for half of what Mike quoted. Let's review. The DEALERSHIP was less than this repair shop. Two of my family members with classic cars have had similar experiences. I think Mike has plenty of time to think up clever put downs for his customers because he is bleeding business to other shops in town. He owns the retail shop too, so skip that as well.