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| - Is there such a thing as a subpar Starbucks?
Well, perhaps this one is it. This is a newer location which pushed out a local store, and I would say it's actually rather nicely appointed. It's a space that gets a lot of light that looks both modern and comfortable.
Now, I'm not sure how the chain which is at the pinnacle of corporate homogeneity can fail this badly on the staff and service side, but 4 out of 5 visits here have had some sort of problem, namely:
--The staff can't work the cash register...significant delay involving all 3 employees.
--The staff member can't figure out how to work the Clover machine...wasn't there some training for this?
--My drink was completely forgotten. Actually they made it and forgot to give it to me, but by the time I got someone's attention it had been sitting around a while.
--They're somehow out of the first two things I try to order, including the medium roast Pike's Place coffee...this just doesn't happen at Starbucks usually.
Now, most of the time in a Starbucks, I think they're taking some corporate dispensed Soma (cf. Brave New World), as they're sort of unreasonably happy and friendly to be serving grande lattes. This location, however, has apparently not gotten their shipment in, and I've encountered some of the least happy staff I've ever seen.
They've been open 4 or 5 months...I would figure Starbucks has the new store process down cold, but this one is a definite miss. Have no fear, you have alternatives to this mess:
1) Another Starbucks, just a half block away (you can actually see it).
2) 3 more Starbucks within a 5 minute walk.
3) Golden Min: a cute little local shop that does excellent coffee on the corner of Yonge & College.
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